Privacy policy

PRIVACY POLICY

Last updated: September 19, 2026

At LUMIN, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains how we collect, use, and protect your information when you use our Shopify store and related services.

1. INFORMATION WE COLLECT

When you visit our website, place an order, or contact us, we may collect information such as:

Your name
Billing and shipping address
Phone number
Email address
Order and purchase information
Payment-related information necessary to process your order
Information you provide when contacting us
Device and website usage information, such as IP address, browser type, and pages visited

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, and improve your shopping experience.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfill your orders
Arrange delivery of your purchases
Contact you regarding your order
Provide customer support
Process payments securely
Prevent fraud, abuse, or unauthorized activity
Improve our website, products, and services
Send promotional or marketing communications where permitted and where you have provided appropriate consent

We do not sell your personal information to third parties.

3. PAYMENT INFORMATION

Payments made through our store may be processed by third-party payment providers.

LUMIN does not intentionally store complete payment card numbers or security codes. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

4. SHOPIFY

Our online store is hosted and powered by Shopify, which provides the e-commerce platform used to operate our store, process orders, and provide related services.

Shopify may collect and process information as necessary to provide its services.

For more information, please review Shopify's privacy policy.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember certain preferences
Understand how visitors use our website
Improve website performance and functionality
Support relevant advertising or marketing activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

6. SHARING YOUR INFORMATION

We may share your information with trusted third parties when necessary to operate our business, including:

Shopify and service providers that help operate our online store
Payment processors
Delivery and courier services
Technology or website service providers
Authorities or other parties when required by law

We only share information when reasonably necessary for these purposes.

7. DATA SECURITY

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

9. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Ask questions about how your information is used
Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the information provided below.

10. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. LUMIN is not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing them with personal information.