TEES.

We want you to love your Lumin pieces. If something isn't right, were here to help.
Damaged, Defective, or Incorrect Items
Received the wrong item or noticed a defect? Please reach out to our team within 48 hours of delivery.
To help us resolve it quickly, include:
* Your Order Number
* Clear photos or video showing the issue
Size Exchanges:
To qualify for a size exchange, items must meet the following criteria:
*Unworn, unused, and unwashed
*Free of stains, marks, damage, or scents/odors.
*Returned in original condition with all tags and Lumin packaging attached.
Note: Exchanges depend on stock availability.
Non-Exchangeable Items
Sale, marked-down, or promotional items Customized, altered, or cropped pieces
Items showing any signs of wear, washing, or customer damage.
How to Request an Exchange
Reach out to Lumin Customer Support with your order number and request details. Our team will guide you through the process.

How long will it take?
Expect your package within 3 to 7 business days, depending on your city.
Tracking your order: As soon as your order leaves our facility, we'll send you tracking information so you can follow its journey.
A Quick Reminder:
Please verify your address and phone number before placing your order.
TEAM LUMIN will send you a message through WhatsApp or SMS. for your order confirmation.
IMPORTANTII
LUMIN cannot be held responsible for shipping delays caused by address errors or
Third-party courier holds.
Delivery times may be slightly longer during sales events, new collection drops, or national holidays.

Our products from high quality t-shirts to high quality bottoms, everything is manufactured in KARACHI. We source our pieces locally, then we sent them for finishing such as, printing and final testing before they land on your doostep.

We ship right to your doorstep anywhere in Pakistan for a flat fee of PKR 200 OR MORE. Based on where you live in the country.